1. What we collect

We collect information you give us — name, email, organization, shipping address, phone — when you create a quote, place an order, or contact us. We also collect technical data automatically: IP address, browser type, pages visited.

2. How we use it

• To process and ship orders
• To respond to quote requests and support inquiries
• To send transactional emails (order confirmations, shipping)
• To send marketing emails only when you opt in, and you can unsubscribe at any time
• To improve the Site through analytics (page views, performance metrics)

3. Who we share it with

We share data only with vendors we use to operate the Site (payment processor, shipping carrier, CRM, analytics). We do not sell your personal information.

4. Your rights

You can request access to, correction of, or deletion of your personal data by emailing info@glycodepot.com. If you are in the EU or California, you have additional rights under GDPR and CCPA respectively.

5. Data retention

We retain customer and order data for as long as necessary to fulfill orders, support warranty claims, and comply with tax and accounting obligations.

6. Security

We use HTTPS everywhere, encrypted storage for sensitive fields, and minimum-necessary access for our team. No system is perfectly secure; please use a unique password for your account.

7. Children

The Site is intended for professional and research use; it is not directed at children under 13.

8. Updates

We may update this policy from time to time. The “Last updated” date at the top reflects the latest revision.